TAKE NOTE: in the event that you are booking/have booked one or more solution, the visitors must reach the concert during the time that is same the lead booker. Visitors must not show up separately while they have actually no matching photo ID and can just only gain access using the tsdates, lead booker and solution bearing the lead booker’s title.
How come you charge a scheduling fee?
reserving charge that individuals charge is our source that is sole of. This can include our investment to the ticketing technology, equipment, staffing costs along with other associated expenses.
How can I round up my purchase for charity?
Whenever you purchase an admission from alt. seats, you’ll be provided the choice to round your order up and donate the distinction to 1 of our partner charities. Merely click the ‘Add A Donation’ switch regarding the ‘Confirm and Pay’ page, select the charity you intend to donate the difference to, either round your order up into the nearest ?1, ?5 or pick a quantity to donate and then click ‘Add donation to order’. Follow this link to look at charities we are presently supporting as well as the work that is incredible do.
What exactly is TicketPlan?
alt. seats have actually partnered with TicketPlan to provide our clients a ticket protection facility that is optional. Our TicketPlan security facility protects non-refundable bookings and facilitates a refund if a solution holder struggles to go to a meeting as a result of a range that is wide of unexpected circumstances. To learn more click.
Just how can a claim is made by me with TicketPlan?
To create a claim please click the link.
Just exactly just What re payment practices do we accept?
We accept all major credit/debit cards. Our company is not able to accept AMEX or Diners cards.
Will be your site safe?
Yes, we use 256-bit SSL encryption, the greatest standard in accordance usage. We work with a GeoTrust Digital Certificate. The current presence of SSL means you are able to be confident that communications ( e.g. Credit card numbers) between your browser and our web servers are secure and private.
Am I able to buy seats by phone?
alt. seats is a platform that is online. Please go to our web site: www.alttickets.com to acquire tickets
Whenever am I going to receive my seats?
You ought to get your seats within at the least thirty day period of this occasion. During our opening hours via email if you haven’t received your tickets 48 hours prior to an event please contact us. You shall get a dispatch e-mail from us as soon as your tickets have already been sent.
How do I monitor my order?
You can easily track your purchase by pressing here.
I would like to book for one thing this week! Are you going to upload my seats?
Purchases put within 7 days of a meeting will immediately be set to Collection from Venue.
How can I get my tickets provided for a unique or address that is different?
In the event your purchase hasn’t yet been sent, it is possible to improve your delivery address anytime utilizing ‘Track my Order’ or by signing into the account. Alternatively please contact us at firstname.lastname@example.org quoting your scheduling guide quantity additionally the target you want your order to to dispatch.
My tickets have now been sent to my old target, exactly what could I do?
Us of a change of address before your tickets have been dispatched, we can offer a replacement of tickets only when the originals have been returned to us (usually by Royal Mail if delivery has failed) if you haven’t informed. Please call us on email@example.com (Monday — Friday 9am-6pm) therefore we could investigate your circumstances further.
We reside outside of the UK, do you want to upload my tickets?
We will dispatch your purchase by Royal Mail Overseas Economy Delivery. Whenever reserving your seats, please pick postage that is international. These will automatically be placed for collection at the venue on the event day if your order is for non-replaceable tickets.
Just how do I gather my seats through the location?
You will have to just take a duplicate of the booking verification e-mail together with your photo ID to your location from the evening to get entry. When you have scheduled a lot more than 1 solution in this deal your celebration will need certainly to show up together.
Can someone else accumulate seats which are scheduled within my title?
If you’d like to acquire seats for somebody else to get, you can include their title through the scheduling procedure. If you wish to amend the title after scheduling, you will have to supply the person with a page of authorisation associated with a photocopy of this initial booker’s photo I.D.
What’s a letter of authorisation?
If some other person is gathering your seats through the location field workplace they’ll have to supply a letter that is signed of to your Box workplace from your self. The admission collector will have to offer a form that is valid of (passport/drivers permit). This formal letter should seem like this:
To whom it may concern,
We, [your name], authorise [their name] to collect the [event name] tickets on my behalf.
The verification quantity is [reference number], the very last four digits of my card quantity are [last 4 digits], the problem quantity is number that is[issue therefore the purchase had been put on [order date].
Take note, a poorly scribbled note for a scrap of paper will not suffice, it should be demonstrably written and finalized by the initial admission holder.
I’ve lost my admission, so what can i really do?
Many kinds of tickets is not changed if lost, but please contact us on firstname.lastname@example.org (Monday — Friday 9am-6pm) therefore we could investigate your circumstances further.
Cancellations and refunds
We can’t cancel, refund, transfer or exchange tickets unless the function is cancelled, postponed or occasion details have somewhat changed. Nonetheless, please do get in touch with us therefore we’ll try everything we are able to to aid!